Top US eRetailers of 2012

Top US eRetailers of 2012

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The Foresee E-Retail Satisfaction Index has released data on which Internet retailers are coming out top in relation to customer service, pricing, merchandise and website ease of use.

Amazon sets the bar with the highest score, achieving customer satisfaction in all areas with Victoria’s Secret leading the fashion retail category and Avon.com the best for beauty. Mass retailers including QVC, Walmart, Kohls, HSN and JCPenney also rated in the top 20.

Below is a list of the top Online US Retailers of 2012 according to the 2012 Internet Retailer Top 500 Guide, rated by over 20,000 consumer responses.

Have you recently received excellent customer service? Is there are store you think should be higher up the list? Some of our most popular surveys feature in the list below. Tell your favorite store what you think in the online store surveys by following the links.

  1. Amazon.com
  2. QVC.com
  3. Store.Apple.com – Apple Store Feedback Survey
  4. Keurig.com
  5. Avon.com
  6. LLBean.com
  7. 1800Contacts.com
  8. BN.com
  9. Newegg.com
  10. OrientalTrading.com
  11. Scholastic.com
  12. Vistaprint.com
  13. Vitacost.com
  14. Walmart.com – Walmart $1000 Customer Survey
  15. HSN.com
  16. Kohls.com – Kohl’s In-Store Survey
  17. Netflix.com
  18. SwissColony.com
  19. VictoriasSecret.com – Victoria’s Secret Sweepstakes
  20. Walgreens.com – Walgreens Feedback Survey
  21. Williams-Sonoma.com
  22. BestBuy.com – Best Buy Cares Customer Survey
  23. Blair.com
  24. Cabelas.com – Cabela’s Retail Store Survey
  25. Dell.com
  26. EdibleArrangements.com
  27. JCP.com – JCPenney Customer Survey
  28. MusiciansFriend.com 
  29. Nike.com – Nike Retail Store Survey
  30. Nordstrom.com 
  31. NorthernTool.com
  32. RalphLauren.com
  33. REI.com
  34. Shutterfly.com
  35. SportsmansGuide.com
  36. WeightWatchers.com 
  37. AE.com
  38. BassPro.com
  39. Costco.com
  40. CVS.com
  41. DisneyStore.com
  42. FootLocker.com – Foot Locker Survey
  43. HomeDepot.com – www.HomeDepot.com/Opinion Survey
  44. HPShopping.com
  45. Staples.com – Staples Cares Survey
  46. Target.com – Target Customer Survey
  47. TigerDirect.com 
  48. 1800Flowers.com 
  49. Buy.com
  50. ColdwaterCreek.com
  51. crateandbarrel.com 
  52. Grainger.com
  53. Hayneedle.com
  54. JCrew.com 
  55. MicrosoftStore.com 
  56. NeimanMarcus.com
  57. ShoeBuy.com
  58. Toysrus.com – Toys R Us TruSurvey
  59. Blockbuster.com – BlockBuster Survey
  60. EddieBauer.com
  61. Gap.com – GAP Customer Survey
  62. Lowes.com – Lowes Customer Survey
  63. Macys.com
  64. OfficeMax.com 
  65. ShopNBC.com 
  66. SonyStore.com 
  67. AnnTaylor.com
  68. Fingerhut.com
  69. FootballFanatics.com
  70. OfficeDepot.com – Office Depot Survey
  71. SierraTradingPost.com 
  72. BlueNile.com
  73. FTD.com 
  74. Overstock.com 
  75. RueLaLa.com
  76. Sears.com – Sears Feedback Survey
  77. UrbanOutfitters.com
  78. AutoPartsWarehouse.com
  79. Nutrisystem.com 
  80. PCConnection.com
  81. PCMall.com 
  82. Safeway.com 
  83. Abercrombie.com 
  84. Build.com
  85. Gilt.com
  86. Peapod.com
  87. Ancestry.com
  88. efollett.com

1 COMMENT

  1. I shopped at safeway in bullhead city az. The products price tags were placed in spots that are deceiving..i thought i was paying 69 cents a pound for apples. When i got home i really paid 2.99…same for soda..yes i used my safeway card..they shouldnt post the e coupons as the regular price either..just my opinion

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